Sally (sexy_linguist) wrote in debt_support,

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My problem with Citibank

Like I mentioned in my introduction post, I am having problems with Citibank and the sudden hike in my interest rate. Here's what happened:

In January, I logged on to the website to read some billing information. I noticed that my interest rate went from 14.99 to 19.99 and I was surprised.

I was convinced that this was unwarranted, so I contacted customer service about it. The representative told me that it was a scheduled change in my account information and that a notice was sent out several months ago.

I don't recall ever seeing a notice like that. I mentioned this to the representative and she said that they would send out the notice again.

Nothing like that has come as of now. Isn't it a law that credit card companies must notify you in writing of changes like these? What can I do about this?
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