In January, I logged on to the website to read some billing information. I noticed that my interest rate went from 14.99 to 19.99 and I was surprised.
I was convinced that this was unwarranted, so I contacted customer service about it. The representative told me that it was a scheduled change in my account information and that a notice was sent out several months ago.
I don't recall ever seeing a notice like that. I mentioned this to the representative and she said that they would send out the notice again.
Nothing like that has come as of now. Isn't it a law that credit card companies must notify you in writing of changes like these? What can I do about this?